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Deadline |
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September 2004
Editorial As some of you may have noticed, Deadline is a bit late in arriving. Sorry to have kept you waiting, but rest assured that your favourite publication returns with the usual mix of news and views from the world of AUKML. In this issue Alan Power writes about the day Google had a wobble, Ian Watson about how Glasgow's Mitchell Library became the new home for The Herald and Evening Times' photographic and cuttings archive, while we also look at the thorny issue of trying to get a research credit. The novelist Ray French provides some thought provoking answers to the My internet qustionnaire, Hilary Oakley from the The Royal Institution of Chartered Surveyors (RICS) lets us see her Week in the Life diary and we carry the news that (probably) the longest serving newspaper librarian in Britain is about to retire. Finally, Deadline Gold makes a welcome comeback. Deadline is produced by Richard Nelsson, Alan Power, Katy Heslop and Linda MacDonald from the Guardian Research Department. Please send news, reviews and letters to: richard.nelsson@guardian.co.uk. The opinions expressed in Deadline are not necessarily those of the AUKML.
The Herald's archives find a new home Glasgow's Mitchell Library has become the new home of The Herald and Evening Times' photographic and cuttings archive. The decision to move the archive was prompted partly by space constraints following Scottish Media Group's (SMG) sale of the newspapers to Newsquest in 2003. It was also driven by a desire to open up the archive to the public. Containing several million photographic prints, the picture archive is an unrivalled record of life within Glasgow and the west of Scotland in the 20th century and has been characterised as 'The Nation's Family Album'. An enduring problem, however, has been how to allow the nation access to the collection while meeting newspaper production needs. With the advent of a digital picture archive, the hard copy prints are no longer a primary resource for newspaper productions. Since 1980 the archive had been moved three times, a considerable undertaking. Rather than find a new home where access would be restricted to newspaper staff, it was decided to examine the possibilities for a move that would secure the long term future of the archive and remove the spectre of another move sometime in the future. Discussions were opened with the Mitchell Library, Europe's largest public reference library, and it became apparent that the archive would fit well with Glasgow City Council's imaginative plans for the development of the Library. Under current arrangements we simply rent space with the Mitchell Library. We also have a member of staff based there with network connection so that pictures can be scanned and delivered on demand for newspaper editorial needs. We are working closely with Mitchell staff to examine long term possibilities to ensure that the national heritage value of the archive is preserved and exploited. We would hope to digitise the collection in due course so that it becomes available to all kinds of users: scholars, historians, enthusiasts and the plain curious, as well as our newspapers. Likewise our newspaper cuttings, which date back to the early 1960s and cease in 1994, have become less vital as a source of information for daily newspaper production. As the Mitchell Library is less than one mile from the newspaper offices, cuttings can be couriered quickly when required. Like the picture archive it is envisaged that in the long run a model will be found whereby they can become part of the Mitchell Library's extensive local history collection. http://www.mitchelllibrary.org/
Long-serving librarian retires The Coventry Evening Telegraph's Maureen Keates could well be the longest serving media librarian in the country. She retires next month after spending her entire working life, 49 years, in the paper's library. Maureen said, "I have always loved news which is why, I guess, I've stayed so long." Asked by Deadline what was the biggest change she had witnessed over the years, she replied that apart from the introduction of new technology, it was the decrease in noise in the newsroom: "There used to be a real hubhub with the clanging of typewriters and people talking and shouting. You could chat to each other from behind a typewriter but it's not so easy stuck behind a computer screen. Even some of the reporters say that at times it can feel like a morgue." Maureen has seen a number of up and coming journalists pass through the paper (and no doubt the library), including BBC Breakfast's Dermot Murnaghan and BBC environment reporter David Shukman. Is Maureen Britain's longest serving media librarian? Please let Deadline know if you've heard of anyone who has worked longer than 49 years. Frances Tait Frances Tait took early retirement as regional information co-ordinator for the British Council in August. While she has enjoyed her job, Frances said, "After six years of almost constant travelling I hope to be around rather more in the UK and although I won't be officially working I hope our paths will still cross from time to time whether professionally or as I try to resuscitate my social life, sadly neglected over the last few years as I've hardly been at home". Frances is a former BBC Head Librarian and a long-time member of AUKML.
Credits where due For years it seemed easier for a media librarian to get a wage rise than a research credit. Even if an editor agreed to one, a subeditor would usually be told to remove it. Actually things are much the same today, but Deadline has discovered that a number of AUKML members do get credits on a regular basis. Deadline asked librarians working in both print and TV whether they ever got a printed research credit or an acknowledgement at the end of a programme. For those that did, we asked how they managed to get one in the first place. The overwhelming finding was that it was up to you to ask for one and to keep asking; no one is ever going to just offer a credit. This was borne out by the Guardian's ex-Information Manager, Helen Martin, and her experience of asking for one. The idea came to her after she attended a Nora Paul-run news librarian course in Maastricht in 1997 (see Deadline Vol.13 part 3); on returning home, she began to ask desk editors for research bylines where library staff had compiled the bulk of the work. Eventually credits began to be given on an ad hoc basis, but it took another five years of hard lobbying before it was accepted as policy (see below). This wasn't a comprehensive or structured study but merely a ring around. However it is a subject that crops up time and time again and is certainly something that should be looked into more thorougly - perhaps as a dissertation project for a student. The topic is regularly discussed on Newslib, the US news librarians listserv, and a collection of research credit policies can be found on their website at: http://www.ibiblio.org/slanews/policies/index.htm BBC LEEDS - Ian Bucknell The majority of the work we do is for the local news bulletins and the only people credited are the producer and editor, so we are among the many unsung people who contribute to the programmes. GRANADA (LONDON) - Fiona Sanson We didn't want research in the title, as that would take away from the actual researchers - also if the title had simply been Information, it would have given the perception to the viewer that they could phone us for further information. Since then we have been credited on some other programmes. However, more and more people now work on programmes so it can be harder. If there is a project I feel very strongly about and we have worked on it at every production stage I will approach the producer and ask if it is possible. The best advice I have ever been given by a senior executive is if you would like a credit then "ham yourself up". I quickly realised that no-one was going to knock on the library door and ask if I would like one. It is not in an information professional's remit to sing their own praises and I certainly wouldn't expect them on every project the Information Unit is part of. I do feel that if you work hard over a long period of time and are recognised as part of a team it is important to get the recognition once in a while in the form of credits. THE GUARDIAN/OBSERVER - Richard Nelsson NEWS INTERNATIONAL - Lynda Iley NEWSWEEK - Mick Brunton NOTTINGHAM EVENING POST - Elena Hayward
Ray French was born in south Wales to Irish parents. His novel, All This Is Mine ('A highly engaging and vivid debut novel, which perfectly captures the wild emotions of childhood' - Daily Telegraph; 'At long last, Wales might just have an author who can do for our indigenous literature what Roddy Doyle did for Irish writing - fuse heritage and hilarity in a thoroughly modern but utterly true voice' - Western Mail Magazine) is published by Vintage and has been translated into Dutch and Italian. His first book, The Red Jag and Other Stories, was published by Planet. He now lives in Leeds, where he teaches creative writing and has a part time post as a librarian. http://www.rayfrench.com CAN YOU REMEMBER WHEN YOU FIRST USED THE INTERNET? HOW OFTEN DO YOU GO ONLINE? WHICH SEARCH ENGINE DO YOU USUALLY USE? CAN YOU NAME ANY OTHER SEARCH ENGINES? NOW THAT YOU CAN SEARCH THE INTERNET YOURSELF, DO YOU THINK THERE IS STILL A ROLE FOR LIBRARIANS/INFORMATION PROFESSIONALS? NAME YOUR THREE FAVOURITE SITES ARE THERE ANY SITES THAT YOU FIND REALLY IRRITATING? HAVE YOU EVEN BEEN SO BORED THAT YOU'VE 'GOOGLED' YOURSELF? DO YOU STILL USE OLD MEDIA? WHAT HAS BEEN YOUR MOST PLEASURABLE EXPERIENCE WHILST SEARCHING ONLINE?
With the US elections due in November, politically active librarians have been making their voices heard on the internet. The http://www.librariansagainstbush.org/ site is self-explanatory while there was an interesting article in the recent Wired about librarians and the Patriot Act: http://www.wired.com/news/privacy/0,1848,64945,00.html
The Royal Institution of Chartered Surveyors (RICS) is the worldwide property organisation, with over 110,000 members globally, dedicated to promoting excellence and safeguarding public interest in all property related matters. Hilary Oakley works as Team Leader - User Services with a team of nine staff for a twin-site library service of 20 staff. July 26 Each day begins with a cup of fruit tea and a dive into the email box. Every day I read bulletins from the Chartered Institute of Library and Information Professionals and Estates Gazette Interactive http://www.egi.co.uk for the Property news. This morning's unusual as my email box says it's overloaded and I have to start by deleting my in-tray items! I've got an enquiry hanging over from my Friday phone session from a member of the public on forms for service charges for managing agents of flats. I've checked all the websites and our publication doesn't include one either so I'm pleased my colleague in the Professional Information team can confirm this is a dead end. Monday morning also spells recording the previous week's statistics on loans, reservations and renewals. We track these to measure what we do and promote our services to the membership and our organisation. Later on in the morning I parcel up the remaining Fortune Cookies used at our Start the Year @ne event which were used to promote what we do. Last week I distributed the remainders amongst our London staff and these ones are heading for our Edinburgh Library. I get an enquiry from one of our staff who's writing an MSc dissertation on Corporate Social Responsibility and the Environment and sussing out what kind of services we offer. As Investors in People we're encouraged to develop ourselves continuously. In the afternoon I do some preparation for interviews tomorrow for an Information Services Co-ordinator maternity leave cover with our Head of Department. Every Monday we have a management team meeting and at this one we discuss revamping our news bulletin subscription service. I'm tasked to write some Frequently Asked Questions on the changes for our staff so I start on this. I also do some troubleshooting, entering our news headline bulletin onto the Content Management System for loading onto the intranet. Then the day rounds off with some editorial checking material for Weekly Briefing, one of our twin subscription-based news bulletins. July 27 Today kicks off with two interviews for the Information Services Coordinator role. This is one of the parts I most enjoy as a librarian - getting into the human psychology of prospective employees! Then I finish off the FAQs on the new news bulletin process and share this with the management team for comments. My brainstorming in-house training course scheduled for Thursday has been cancelled. We're lucky to have a great range of corporate training on offer which is a great chance to meet colleagues you've never met before as well as learn! I also respond to two enquiries, one from a member in Kuwait who's ordered journal articles from our document delivery service and another from two professors who are making a second trip to research auction sales from the early 20th century. These two were delighted they were invited to the onscreen European cup match during their last visit! We find lots of enquirers will come back to us individually where they get good service. All our thanks we save to share with the team in our staff meetings to celebrate our achievements. I finish the afternoon by starting the batch of August timetables for our team on the enquiry desk and phone lines so we all know what we're doing for the next month (time rationalisation!). Next month's got a two-week closure which (unlike the popular misconception that we all go on holiday together) involves an annual stocktake and a team building day on behaviour styles so we can all understand each other better! July 28 Began day finishing timetables to cover our enquiry desk and phone slots for August. After which I also book in 1:1 slots for my team in rooms around RICS. In the afternoon I have my fortnightly 1:1 meeting with my Head of Department and discuss my development review and the choice of Information Services Coordinator maternity leave cover. Then go back to my desk and add some extra points and comments to my review record. I sort out the basement material for the visiting professors. Do another round of editorial checking for Abstracts and Reviews and Weekly Briefing. My CPD colleague in Coventry sends me an email inviting me to do a presentation on the library services at next week's Advantage West Midlands meeting for trainee surveyors at Great George Street which I accept. July 29 Finish reading Unconstrained Organisations by Higgins on the train coming in, which is an interesting look at ways of talking through blocks in making change happen. Today's the day for receiving reminders from Resourceshelf http://www.resourceshelf.com; Freepint http://www.freepint.co.uk; and the Internet Resource Newsletter: http://www.hw.ac.uk/libWWW/irn/irn.html. Any good links from these I pass around my team. Freepint's got a special on money laundering, one of the topics affecting the surveying industry. We produced a hot topic list on this earlier in the year. I continue making progress by contacting the Copyright Licensing Agency concerning how we can supply scanned copies of articles through our document delivery service. We need an Adobe extra piece of software to comply with the security. Each month I promote our services to the members by sending out a story to our regional and international offices for inclusion into their e-bulletins and journals as well as our members' magazine RICS Business. This morning I'm sending out a story on our new hot topics. Then I get a call from one of my colleagues in marketing and we meet in the cafe to discuss some of the services which they're going to write up for a new quarterly members bulletin on key services. This is linked with our annual membership survey. I then follow this up by sending some statistics on our loans, searches and logins to the catalogue. I stop off to visit my colleagues in the Bookshop to discuss the Institute of Customer Service Awards http://www.instituteofcustomerservice.com (I'm currently about to work on becoming a coach) and email them into the National Customer Service Week website: http://www.nationalcustomerserviceweek.co.uk so we can do some joint activities. We're also teaming up with our Contact Centre colleagues in Coventry. Then I draft some ideas for my development objectives on a strategy to market our services to our staff. July 30 Friday morning is my usual slot for scanning the UK broadsheets to produce our headlines news bulletin which gets loaded onto our intranet. I'm standing in for my colleague to cover our weekly RICS News email service which gets sent to over 55,000 members. This is my chance to star in a Mary Tyler Moore news gathering exercise, except I look more like Rhoda than Mary but this is showing my age! One of my story writers is on holiday so there's something which never happened on the TV show… My colleague in marketing has asked me to find out figures for the number of members who are logging onto our online catalogue for the newsletter feature so I liaise with our Systems Librarian. I've got an email enquiry from RICS Espana who wants to build up their resources on Spain resulting from the story I sent earlier this week. Then it's deadline day for Weekly Briefing which involves checking the printed version before it gets sent to the printers. And more abstracts to check. The London Regional Communications Executive emails me to get a picture of our hot topics to include in their newsletter. In the end we go for cascading screen shots. 15.30 is my regular two-hour phone slot where I get back in touch with the enquiry line. As usual I have two callers who are new to the services and get my 'wonders of our services' spiel and go away excited about placing orders and using the online catalogue. 17.30 and time to do some yoga to return to inner calm! http://www.rics.org/ (this diary was written in August)
We go back to those halcyon days of July 1995 for our dip into the Deadline archive. There were reports from the succesful Cardiff conference where Richard Withey gave a talk about the 'multiple digital resource' that will be indexed, fully searchable and driven by consumers. Likewise Gerry Thurson from BBC Wales talked about a digital newsroom in which journalists could have access to live footage, cuttings and pictures - all from one workstation. Whatever happened to those ideas? Elsewhere, Dave Webb writes an interesting piece about the great News International move to Wapping. While much has been written about the effect of the move on the lives of journalists and printers, there is precious little about staff such as librarians. Dave provides a moving account of the daily abuse and dodgy packages that he and the other librarians had to suffer. Obviously there are some who would say that they deserved it, but whatever your views on the Wapping dispute, it makes for a valuable bit of newspaper history. The emergence of the internet seems to dominate this issue, but there's an article by Adrian Hunt about where to get information about football that only lists books. On the same page though, there's an advert for a brilliant new electronic noticeboard called NewsLib. Finally, just to show that some things don't change, there's an appeal from a student for people to participate in a journalists and the internet study.
Remember this date: July 26 2004 - though it may not go down in history as the web's 9/11 it will nonetheless be remembered as a catastrophic time for many of its users: shock horror - Google was unavailable for a few hours. The meltdown happened when the MyDoom.0 virus struck the world's most popular search engine. It rendered it useless and sent users scrabbling around for alternatives, screaming out for the web addresses to long since abandoned search engines such as Lycos, AltaVista and Yahoo (little did they know that these sites were also affected, albeit less seriously). Coincidentally it was also the same day that Google announced details of its flotation offer. Both the share offer and the virus attack illustrated Google's omnipotence. It also showed, all too clearly, that perhaps internet users have an over reliance on Google for its searching needs. When Google went down users were baffled by the error message it threw back. "Service error 27" it said. I heard one person asking: "How the hell can I search for other search engines if Google isn't working?" I was also told about a journalist on one paper who was greeted by a wall of silence when he asked his colleagues if there were any alternatives to Google? It wasn't that no one could believe he didn't know another search engine - it was as if the silence meant that no one else in the room knew of another one either. So what are the alternatives? What are we to do the next time we get a "service error 27" message and can't search for another search engine using Google? Here are some suggestions of what else is out there. May they also serve as a reminder for users to keep an openbed when it comes to internet searching: http://www.yahoo.com http://www.teoma.com http://www.gigablast.com http://www.lycos.com http://www.dogpile.com http://www.mamma.com
The exciting movie news is that Noah Wyle (an ER hunk apparently) has signed to play the title role in The Librarian, a dramatic action adventure. The film tells the story of a repository for humanity's greatest secrets, all hidden beneath the monolithic New York Public Library. And it's up to Wyle to keep them safe from the forces of evil. THE LIBRIARIAN is due to premiere in the US later on in the year. I was going to say that this link, http://www.careerdevelopmentgroup.org.uk/impact/archives/abrewerton.htm#2, should be the final word on the librarian and their image debate. However it's five years old so I guess we'll just have to keep on reporting them. Yes, reporting groovy old sites like The Moviegoer's Guide to Ethics - Old flicks about journalism (http://www.poynter.org/column.asp?id=36&aid=68078 ) We've also found a classic newspaper library reference in literature. In Raymond Chandler's 1936 story, Guns at Cyrano's, private detective Ted Malvern goes up to the Tribune's 'City Room' and says, "How's a glance at your clips on a guy named Courtway? State Senator John Myerson Courtway, to be precise." Adams, the librarian, takes a pipe out of his mouth, spits into the bin and then jerks out a thick wad of cuttings. Malvern then asks, "Got a print I could sneeze?" to which Adams happily obliges in return for a few swigs of something a little stronger than tea. Ahh, the old days. Guns at Cyrano's is one of five stories that can be found in Trouble Is My Business (http://digbig.com/4btjb) Faster Pussycat! To the library. Steady now - that's just one of the songs (Sam Phillips just in case you were wondering) listed on http://www.blisspix.net/library/songs.html. All the old favourites such as Library Girl by Boyzvoice; Dewey Decimal stichcore by Spazz and of course Jimmy Buffet's Love in the Library are listed along with lyrics. There is also a section on songs with book in the title although all you really need to know about this is that Belle and Sebastian dominate the list. Just in case you're the only librarian in the country not to have seen the University Challenge - the Professionals final between the British Library and the Oxford University Press, here's a little reminder of that glorious showdown: http://www.bl.uk/cgi-bin/press.cgi?story=1446. Anyone interested in a media librarian team next year? Yeah, right - the Design Your Own librarian competition ( http://njla.org/programs/design.pdf) is probably more AUKML.
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